Carriage clause

1. Transport policy

We are committed to providing you with safe and fast transportation services. All orders will be processed and shipped within 2-3 business days after receipt of payment.

2. Mode of transportation

We use reliable shipping service providers (e.g. DHL, FedEx, UPS) for our deliveries. The exact shipping method will be determined according to your geographical location and the weight of the order.

3. Transportation costs

Shipping charges will be calculated based on the weight, volume and destination of the order and will be shown at settlement. For orders above a certain amount, we may offer free shipping services.

4. Transit time

Estimated transit time is as follows:

• Domestic orders: 3-7 working days
• International orders: 7-14 business days

Please note that shipping times may be delayed due to uncontrollable factors such as customs checks and weather conditions.

5. The special nature of the item

Due to the special nature of Accent Rug products (such as large size and heavy weight), we take the following measures to ensure safe transportation:

• Use reinforced packaging materials to prevent damage during transportation
• Additional insurance for fragile or high value items
• Indicate “fragile” or “Do not press” on the shipping label

1. Order tracking

Once the order is shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your order in real time on the shipping service provider’s website.

7. Responsibility for transportation

If the product is damaged or lost during shipping due to the shipping service provider, we will cooperate with the shipping service provider to conduct an investigation and provide you with a refund or re-shipment based on the results of the investigation.

8. Customs and import duties

International orders may incur customs and import taxes at the recipient’s expense. We recommend that you check the relevant regulations in your country before placing an order.

9. The address is incorrect

Please be sure to provide the exact delivery address. If the order cannot be delivered due to an address error, the cost of re-delivery will be borne by the customer.

10. Contact us

If you have any transport-related questions, please contact us at:

• phone : 8702034354
• Email : consult@rotakainu.com
• Address : 14230 SW 54th St, Miami, FL 33175
• Company : NOY EXPRESS LLC

1. Changes to the terms of carriage

We reserve the right to update the terms of carriage at any time. Any changes will be posted on this page with an update date.